# Translation

Add as many languages as you need to a cancellation flow. Churn Solution detects the customer’s language, shows the matching translation, and falls back to your default.

## How it works

1. **Add the languages you support**

   Under **Settings → Multilingual & Text Override → Dynamic Multi-Language Support**, click **Add Language**. Each language can be active or deactivated, and can be deleted.

2. **Choose the default language**

   Used when none of the detection sources matches an active language. English by default.

3. **Customise the default text per language**

   Click **Overwrite Text** next to a language to edit every system string (buttons, labels, messages) in that language. Churn Solution pre-fills a translation; change any line, or reset it to the default.

4. **Translate your flows**

   Inside each flow, the texts you wrote (survey, offers, confirmation) are translated automatically into every active language. Review and edit them in the flow, then **publish** the changes.

5. **Enable it on the flow**

   Translations are only shown once the flow is published with the language enabled.

![Default language and the list of supported languages, each with Overwrite Text, Deactivate and Delete.](https://churnsolution.com/wp-content/themes/astra-child/assets/images/docs/lang-languages.png)

## How the customer’s language is chosen

When a customer opens a flow, the sources below are checked in order and the first match with an active language is used. Turn off any source you do not want.

| Priority | Source | What it uses |
|---|---|---|
| 1 | API language | The `language` option you pass at launch |
| 2 | Customer / subscription data language | A language stored in the customer or subscription metadata in your gateway |
| 3 | Browser language | The customer's browser settings |
| 4 | IP location | An estimate from the customer's geographic location |
| — | Default language | When nothing above matches an active language |

![Language detection priority, each source can be switched off.](https://churnsolution.com/wp-content/themes/astra-child/assets/images/docs/lang-priority.png)

## Text overwrites

The **Text Overwrites** screen for a language lists every default string with its translation beside it. Edit any line; the reset icon restores the suggested translation. The same strings can also be overridden per session from code with `customTexts` (see the Texts & languages reference on your [gateway page](/docs/integrations/compatibility/)).

![Text overwrites for German: original text and the overwritten text side by side.](https://churnsolution.com/wp-content/themes/astra-child/assets/images/docs/lang-overrides.png)