# Slack

Get a Slack message every time a customer goes through your cancellation flow, so the whole team stays informed without logging in to Churn Solution.

## How to connect Slack and Churn Solution

1. **Open the Integration page**

   In your account settings, go to the [Integration page](https://app.churnsolution.com/settings/network).

2. **Click Connect Slack**

   Set up Churn Solution in Slack and select the channel where session notifications should be posted.

3. **Test it**

   Use the test option; Churn Solution posts a Slack message reporting the connection status.

   ![Confirmation message posted to your channel after connecting.](https://churnsolution.com/wp-content/themes/astra-child/assets/images/docs/slack-connected.png)

## Slack notifications

Whenever a customer completes a cancellation flow, a message with the session details is posted to the channel. Everyone on your team, including people who do not use the Churn Solution dashboard, can follow cancellation activity.

![A session notification in Slack: outcome, flow, plan, start date and cancellation reason, with links to the customer and the session.](https://churnsolution.com/wp-content/themes/astra-child/assets/images/docs/slack-notification.png)

## Manage Slack notifications

Choose which events trigger a message:

- Session started
- Cancellations
- Saves, including the action taken: discount claimed, trial extended, subscription paused
- Contact-support interactions
- Session aborted
- Offer redemptions, when you have set limits on offers

![Manage Slack notifications: choose which events post to the channel.](https://churnsolution.com/wp-content/themes/astra-child/assets/images/docs/slack-settings.png)