# Paid Memberships Pro Paid Memberships Pro is a complete solution for securing content and creating a seamless membership experience on WordPress. | Product | Status | |---|---| | Cancellation Flows | Supported | | Payment Recovery | Supported | | Reactivation Campaigns | Supported | ## How to connect PMPro and Churn Solution ### Step 1: Install Paid Memberships Pro plugin Install and activate the Paid Memberships Pro plugin on your WordPress site to manage memberships and access controls. [Install Paid Memberships Pro](https://wordpress.org/plugins/paid-memberships-pro/) ### Step 2: Install Churn Solution plugin To add personalized cancellation flows to your site, view detailed stats on returning customers and analyze their feedback, install the Churn Solution plugin and connect it to your site. [Install Churn Solution plugin](https://wordpress.org/plugins/churn-solution/) ### What will Paid Memberships Pro users be shown after installing the Churn Solution plugin? After activating the Churn Solution plugin, you are directed to the Churn Solution page, which asks you to complete the configuration and create your cancellation flows. Click **Connect to Churn Solution**; you are redirected to the signup form. Fill out the form to create your account. ![The Churn Solution plugin page in WordPress.](https://churnsolution.com/wp-content/themes/astra-child/assets/images/docs/wp-plugin-dashboard.png) Once your account is created, you are prompted to connect your Churn Solution account to the same Stripe account linked with Paid Memberships Pro. This is important to let Churn Solution flows show for your customers. ![The plugin configuration page with API key and App ID.](https://churnsolution.com/wp-content/themes/astra-child/assets/images/docs/pmpro-configuration.png) ## Cancellation Flows on PMPro (Supported) Churn Solution is the only retention tool that supports Paid Memberships Pro — a no-code integration in two steps: connect your account, then build and publish your flows. The flow replaces the standard PMPro cancel action; since billing runs through Stripe, Stripe offers apply. ### Integration steps > **No code required.** Paid Memberships Pro is a no-code integration: install the plugins, connect your account, build your flows. The flow replaces PMPro's default cancel action automatically. 1. **Connect your account** Install the Paid Memberships Pro and Churn Solution plugins, click **Connect to Churn Solution** and link the same Stripe account PMPro uses — see [How to connect PMPro and Churn Solution](#connect) above. 2. **Create and publish the cancellation flow** Open [Cancellation Flows](https://app.churnsolution.com/cancel-flows) and input your requirements or choose a pre-set template, then publish. It is applied to your site directly — see the [Flow builder](/docs/cancellation-flows/flow-builder/) page. ### Offers available on PMPro - ✓ Pause subscription - ✓ Apply discount - ✓ Switch plan - ✓ Switch plan with offer - ✓ Extend free trial - ✓ Contact support (email / WhatsApp) - ✓ Send to a page ### How PMPro is used with Churn Solution #### Customer experience After your customers click the **Cancel** CTA, they see the cancellation flows you have set up, designed to win them back. ![Customer experience: clicking Cancel in the membership account opens the cancellation flow.](https://churnsolution.com/wp-content/themes/astra-child/assets/images/docs/pmpro-customer-experience.png) #### Dashboard insights On the Churn Solution site you can track cancellation sessions, revenue generated, and various statistics related to your cancellation flows through the dashboard. ![Churn Solution dashboard insights.](https://churnsolution.com/wp-content/themes/astra-child/assets/images/docs/dashboard-insights.png) #### Reduce churn on your Paid Memberships Pro site With the plugin installed, a member who clicks **Cancel** is no longer cancelled on the spot. They see a cancellation flow, on your own site, that offers an alternative — such as moving to a cheaper membership level — and collects the reason they are leaving along with any written feedback. Every cancellation session is logged, and the Churn Solution dashboard reports sessions, reasons, feedback and retained revenue. You can test one flow against another and show different flows to different customer segments. #### What this covers on Paid Memberships Pro The plugin handles voluntary churn through cancellation flows. It does not retry failed payments or send dunning emails on this platform. Involuntary recovery on a Paid Memberships Pro site comes from two sources: Stripe Smart Retries, running in your own Stripe account, and Paid Memberships Pro's built-in recurring payment reminder email, sent before each renewal charge. If failed payments make up most of your churn, address those two first. #### Which save offers work on Paid Memberships Pro Offering a pause at the cancel click is not a safe choice: Paid Memberships Pro describes pausing as not fully supported, and it has to be handled manually at the gateway. The strongest built-in alternative is moving the member to a cheaper level. With the Proration add-on, the member pays nothing at checkout and keeps their current access until the end of the period they already paid for. Build the flow around a level change and a reason question, not a pause. ## Payment Recovery on PMPro (Supported) Dunning emails and smart retries run against the Stripe account behind PMPro. The Pause Wall and Failed Payment Wall need no code: contact the team and we enable and configure them for your site. ### Integration steps 1. **Install and connect the plugin** If your site is not connected yet, install the Paid Memberships Pro and Churn Solution plugins and connect your account — see [How to connect PMPro and Churn Solution](#connect) above. Failed payments are detected automatically once connected. 2. **Set up dunning emails** Contact the team with the domain you want to use for emails and the recovery pages; we set it up via DNS. Then pick a template, build your email sequence and publish it — it is applied to your site directly. See [Dunning emails](/docs/payment-recovery/dunning-emails/). [Contact our team](https://app.churnsolution.com/contact-us) 3. **Turn on smart retries** Enable retries in the dashboard and Churn Solution re-attempts each failed payment at the times most likely to succeed — see [Smart retries](/docs/payment-recovery/smart-retries/). 4. **Add the Failed Payment Wall** Enable the wall in the dashboard and publish; the plugin applies it to your site with no code — see [Pause Wall & Payment Wall](/docs/subscription-walls/). ## Reactivation Campaigns on PMPro (Supported) Win-back campaigns for lapsed members, segmented by cancellation reason, with Stripe coupons. ### Integration steps 1. **Install and connect the plugin** If your site is not connected yet, install the Paid Memberships Pro and Churn Solution plugins and connect your account — see [How to connect PMPro and Churn Solution](#connect) above. Cancelled members are imported automatically once connected. 2. **Set up your sending domain** Contact the team with the domain you want to use for emails and the reactivation pages; we set it up via DNS. [Contact our team](https://app.churnsolution.com/contact-us) 3. **Create the campaign** Build the campaign in the dashboard: choose the segment, attach a coupon, set the schedule and publish — it runs directly, no code needed. See [Campaign builder](/docs/reactivation/campaign-builder/) and [Segments & offers](/docs/reactivation/segments-and-offers/).