# Churn Solution > Churn Solution is a subscription retention and revenue recovery platform. It reduces cancellations, recovers failed payments and wins back lapsed subscribers. Core capabilities: cancellation flows with save offers, failed payment recovery with smart retries, reactivation and win-back campaigns, exit surveys and feedback analysis, and churn metrics. Built for subscription businesses with recurring card-on-file billing, including SaaS, memberships, edtech, healthtech and digital marketplaces. It connects directly to your billing provider, plus webhooks for anything custom. Pricing is either a percentage of revenue recovered (25%, $50/month minimum) or a fixed monthly plan starting at $99/month that scales with MRR. A free tier covers core churn metrics only. ## Product - [Products](https://churnsolution.com/products/): Overview of the Churn Solution retention suite. - [Cancellation Flows](https://churnsolution.com/products/cancellation-flows/): Save offers at the moment of cancellation: pause, plan switch and discounts, matched to the reason given. - [Payment Recovery](https://churnsolution.com/products/payment-recovery/): Recover failed payments with smart retries and dunning emails; on average, clients recover about 70% of failed payments. - [Smart Retries](https://churnsolution.com/products/smart-retries/): Times each retry to the decline code, issuer behavior and time of day, then retries the failed charge. - [Dynamic Offers](https://churnsolution.com/products/dynamic-offers/): Save offers matched to each customer's segment and cancellation reason. - [Reactivation](https://churnsolution.com/products/reactivation/): Win back cancelled customers with segmented reactivation email campaigns based on why they left. - [Exit Surveys](https://churnsolution.com/products/exit-surveys/): Capture the reason behind every cancellation and trigger an offer based on the answer. - [Feedback AI Analysis](https://churnsolution.com/products/feedback-analysis/): Categorize cancellation reasons and score sentiment from customer feedback. - [Churn Metrics](https://churnsolution.com/products/churn-metrics/): Voluntary and involuntary churn, MRR loss and retention metrics in one dashboard. - [Customer Segmentation](https://churnsolution.com/products/customer-segmentation/): Target cancellation flows by plan, billing interval or behavior. - [Customer Portal](https://churnsolution.com/products/customer-portal/): A hosted self-service billing portal for payment details, plan changes and cancellation. - [Payment Wall](https://churnsolution.com/products/payment-wall/): An in-app screen prompting customers to update a failed card at next login. - [Pause Wall](https://churnsolution.com/products/pause-wall/): An on-brand screen that resumes a paused subscription in one click. - [A/B Experiments](https://churnsolution.com/products/ab-experiments/): Test cancellation flow variants against each other and see which save offers work. - [Session Recording](https://churnsolution.com/products/session-recording/): Session replays of the cancellation flow to see where customers hesitate or drop off. - [Custom Branding](https://churnsolution.com/products/custom-branding/): Match the cancellation flow to your brand, colors, fonts and copy, no developer needed. - [Easy Setup](https://churnsolution.com/products/easy-setup/): Update cancellation flow copy, design and logic yourself and publish instantly. - [MCP Server](https://churnsolution.com/products/mcp-server/): Ask Claude, ChatGPT, Cursor or VS Code about churn, save rates and recovered revenue from live retention data. ## Integrations - [Integrations overview](https://churnsolution.com/integrations/): All supported billing providers and connected apps. - [Stripe](https://churnsolution.com/integrations/stripe/): Segmented cancellation flows, failed payment recovery and win-back campaigns, with every offer applied directly to the customer's Stripe subscription; also available as a Stripe App. - [Braintree](https://churnsolution.com/integrations/braintree/): Segmented cancellation flows for Braintree, including a subscription pause that Braintree does not offer on its own. - [Paddle](https://churnsolution.com/integrations/paddle/): Segmented cancellation flows for Paddle, with every accepted offer applied straight to the Paddle subscription. - [WooCommerce](https://churnsolution.com/integrations/woocommerce/): Cancellation flows, win-back campaigns and payment recovery for WooCommerce subscription stores, no code. - [Paid Memberships Pro](https://churnsolution.com/integrations/paid-memberships-pro/): Cancellation flows, failed payment recovery and win-back campaigns for membership sites, through the WordPress plugin. - [Revolut](https://churnsolution.com/integrations/revolut/): Cancellation flows for UK businesses that bill subscriptions with Revolut Business, with every accepted offer applied straight to the Revolut subscription. - [RecurPay](https://churnsolution.com/integrations/recurpay/): Cancellation flows for Shopify stores selling subscriptions with Recurpay, with offers applied to the Recurpay subscription. - [Slack](https://churnsolution.com/integrations/slack/): Real-time cancellation alerts in the Slack channel of your choice, with configurable triggers. - [HubSpot](https://churnsolution.com/integrations/hubspot/): Segment cancellation flows with HubSpot properties and send every cancellation outcome back to the contact record. - [Omnisend](https://churnsolution.com/integrations/omnisend/): Every cancellation session lands on the contact's Omnisend timeline as a custom event, for automations, segments and win-back campaigns. - [Zapier](https://churnsolution.com/integrations/zapier/): Trigger a Zap whenever a customer completes a cancellation flow, with the full session data from cancel reason to accepted offer. - [Claude MCP](https://churnsolution.com/integrations/claude-mcp/): Connect Claude to Churn Solution and ask about save rates, cancellation reasons, offer performance and sessions, with read-only access. - [ChatGPT MCP](https://churnsolution.com/integrations/chatgpt-mcp/): Connect ChatGPT to Churn Solution and analyze churn data in plain English, with read-only access. - [VS Code MCP](https://churnsolution.com/integrations/vscode-mcp/): Query churn data from VS Code with GitHub Copilot, for reports, dashboards and retention experiments. - [Cursor MCP](https://churnsolution.com/integrations/cursor-mcp/): Query churn data from Cursor without leaving the editor, for reports, dashboards and retention experiments. - [Webhooks](https://churnsolution.com/docs/webhooks/): Real-time events over HTTP, payload structure and signature verification. ## Integration setup guides - [Gateway compatibility matrix](https://churnsolution.com/docs/integrations/compatibility/): Which products and save offers Churn Solution supports on each payment gateway. Click a gateway for connection steps. - [Stripe setup](https://churnsolution.com/docs/integrations/stripe/): The most complete integration. Connect in one click, launch flows from the Stripe dashboard with our verified Stripe app, and let Churn Solution pause, discount, switch and cancel natively. - [Braintree setup](https://churnsolution.com/docs/integrations/braintree/): Integrate Braintree with Churn Solution. - [Paddle setup](https://churnsolution.com/docs/integrations/paddle/): Connect Paddle to Churn Solution: cancellation flows for Paddle subscriptions. - [Revolut setup](https://churnsolution.com/docs/integrations/revolut/): Integrate Revolut with Churn Solution. - [Recurpay setup](https://churnsolution.com/docs/integrations/recurpay/): Connect Recurpay to Churn Solution. - [WordPress plugin setup](https://churnsolution.com/docs/integrations/wordpress/): Integrate WordPress with Churn Solution. A no-code setup that connects Paid Memberships Pro or WooCommerce through the Churn Solution plugin. - [WooCommerce setup](https://churnsolution.com/docs/integrations/wordpress/woocommerce/): WooCommerce is a powerful open-source eCommerce platform that helps merchants and developers build and grow successful online businesses. Its Subscriptions extension supports recurring offerings. - [Paid Memberships Pro setup](https://churnsolution.com/docs/integrations/wordpress/paid-memberships-pro/): Paid Memberships Pro is a complete solution for securing content and creating a seamless membership experience on WordPress. - [Webhooks reference](https://churnsolution.com/docs/webhooks/): Churn Solution sends real-time notifications when key events occur in your account. This guide covers how events are generated, the structure of each payload, and how to verify that every request came from Churn Solution. - [Slack setup](https://churnsolution.com/docs/integrations/slack/): Get a Slack message every time a customer goes through your cancellation flow, so the whole team stays informed without logging in to Churn Solution. - [HubSpot setup](https://churnsolution.com/docs/integrations/hubspot/): Send cancellation outcomes to HubSpot contacts, so sales, customer success and marketing see why a customer cancelled and what happened, right on the contact record. - [Omnisend setup](https://churnsolution.com/docs/integrations/omnisend/): Integrate Omnisend with Churn Solution so each cancellation session is exported to the customer's Omnisend contact timeline. - [Zapier setup](https://churnsolution.com/docs/integrations/zapier/): Zapier is an automation platform that connects thousands of apps such as Google Sheets, Slack, Todoist, Trello, HubSpot and Airtable without writing code. With Churn Solution, you can trigger automations whenever a cancellation flow session is completed and use the session data in any Zapier workflow (a "Zap"). - [MCP Server setup](https://churnsolution.com/docs/mcp-server/): Connect your AI to Churn Solution. The Churn Solution MCP server connects AI tools such as Claude and ChatGPT to your account. Once connected, the AI can read your cancel flow metrics, save rates, cancellation reasons, offer performance and sessions, with the same read access as your dashboard. ## Docs - [Docs home](https://churnsolution.com/docs/): Churn Solution plugs into your payment gateway and gives you three products: cancellation flows that save customers at the moment they try to leave, payment recovery that rescues failed payments, and reactivation campaigns that win cancelled customers back. - [Cancellation Flows](https://churnsolution.com/docs/cancellation-flows/): Personalized exit surveys and save offers shown the moment a customer clicks cancel. - [Cancellation Flows: Flow builder](https://churnsolution.com/docs/cancellation-flows/flow-builder/): Create a flow from a template, from scratch or with AI, then name it, choose its audience, assemble the steps, pick the offers and publish. - [Cancellation Flows: Exit survey](https://churnsolution.com/docs/cancellation-flows/exit-survey/): Learn why each customer is leaving, and use the answer to pick the right offer. - [Cancellation Flows: Dynamic offers](https://churnsolution.com/docs/cancellation-flows/dynamic-offers/): Seven offer types, each matched to a reason and a segment, with limits to prevent abuse. - [Cancellation Flows: Customer segmentation](https://churnsolution.com/docs/cancellation-flows/customer-segmentation/): Show a different cancellation flow to each group of customers. - [Cancellation Flows: A/B experiments](https://churnsolution.com/docs/cancellation-flows/ab-experiments/): Create several variants of a flow, split the traffic between them, and keep the one that saves more customers. - [Cancellation Flows: Custom branding](https://churnsolution.com/docs/cancellation-flows/custom-branding/): Add your brand kit on the Design page and every flow, wall and portal page follows it. - [Cancellation Flows: Translation](https://churnsolution.com/docs/cancellation-flows/translation/): Add as many languages as you need to a cancellation flow. Churn Solution detects the customer’s language, shows the matching translation, and falls back to your default. - [Cancellation Flows: Session recordings](https://churnsolution.com/docs/cancellation-flows/session-recordings/): Watch how customers actually move through the flow. - [Cancellation Flows: Analytics](https://churnsolution.com/docs/cancellation-flows/analytics/): Everything on the dashboard, from the three core numbers to individual sessions. Filter any section by time period, user plan and flow, and export any chart. - [Cancellation Flows: AI feedback analysis](https://churnsolution.com/docs/cancellation-flows/ai-feedback-analysis/): Every answer a customer writes in a flow is classified automatically by sentiment, category and intent, so you can read the themes instead of every comment. - [Payment Recovery](https://churnsolution.com/docs/payment-recovery/): Dunning emails, smart retries and a payment wall that recover failed payments automatically. - [Payment Recovery: Dunning emails](https://churnsolution.com/docs/payment-recovery/dunning-emails/): Branded email sequences that bring customers back to update their card — one campaign per segment of failed invoices, each with its own timing, offers and copy. - [Payment Recovery: Smart retries](https://churnsolution.com/docs/payment-recovery/smart-retries/): Retry failed charges when they are most likely to succeed, not on a fixed schedule. - [Payment Recovery: Analytics](https://churnsolution.com/docs/payment-recovery/analytics/): Recovered revenue and campaign performance in real time, with a per-invoice timeline for every email and retry. - [Reactivation Campaigns](https://churnsolution.com/docs/reactivation/): Automated win-back emails sent to cancelled customers, based on the reason they left. - [Reactivation Campaigns: Campaign builder](https://churnsolution.com/docs/reactivation/campaign-builder/): Build the sequence: timing, channels, content and offers for each step, then preview and publish. - [Reactivation Campaigns: Segments & offers](https://churnsolution.com/docs/reactivation/segments-and-offers/): Decide who gets which campaign, and what they are offered to come back. - [Reactivation Campaigns: Insights](https://churnsolution.com/docs/reactivation/insights/): See what each campaign brings back, down to every message sent. - [Subscription Walls](https://churnsolution.com/docs/subscription-walls/): The Subscription Wall recovers revenue by controlling app access when a subscription is paused or a payment has failed. For a paused subscription the user is asked to resume to regain access; for a failed payment the user is asked to update their payment method. In both cases the user is guided through the right recovery flow so they can keep the subscription active and get access back. - [Churn Metrics](https://churnsolution.com/docs/churn-metrics/): A churn report generated automatically from your connected Stripe account, updated continuously, so you understand the status of your account: how much revenue you generate, how much you lose, why, and where the recovery opportunity is. - [FAQs](https://churnsolution.com/docs/faqs/): Answers to common questions about Cancellation Flows, Payment Recovery, Reactivation Campaigns and your account. ## Pricing and company - [Pricing](https://churnsolution.com/pricing/): Two pricing shapes: 25% of revenue recovered with a $50/month minimum, or fixed plans from $99/month that scale with MRR. Free tier covers core churn metrics only. Fees refunded if an account saves less than projected, within the 3-month window. - [ROI Calculator](https://churnsolution.com/calculator/): Enter cancellations, average customer value and expected save rate to see revenue retained over 12 months. - [How It Works](https://churnsolution.com/how-it-works/): Connect your billing platform, build a cancellation flow, publish it, then track retention. - [About Churn Solution](https://churnsolution.com/about-churnsolution/): A platform that helps subscription and MRR businesses reduce churn and increase retention. - [Case Studies](https://churnsolution.com/case-studies-2/): Results from healthcare, edutech and digital marketplace customers. - [Healthtech case study](https://churnsolution.com/case-studies-2/healthcare/): A healthcare subscription business automated a manual cancellation workflow. - [EduTech case study](https://churnsolution.com/case-studies-2/edutech/): An edtech platform moved to a personalized, data-driven cancellation experience. - [Digital Marketplaces case study](https://churnsolution.com/case-studies-2/digital-marketplace/): A digital marketplace used smart retries and automated dunning. - [Meet with Churn Solution](https://churnsolution.com/demo/): Talk with the retention team about your goals and see the product in action. - [Data Protection & GDPR](https://churnsolution.com/data-protection/): How Churn Solution stores, encrypts and protects data, and handles sub-processors and breach response. ## Comparisons and guides - [Churn Solution vs Churnkey](https://churnsolution.com/churn-solution-vs-churnkey/): Side-by-side comparison of features, supported billing platforms, plan limits, pricing and guarantees. - [Churn Solution vs ChurnNote](https://churnsolution.com/churn-solution-vs-churnnote/): Side-by-side comparison with ChurnNote, an insight-first churn tool for SaaS on Stripe or Lemon Squeezy, covering features, billing platforms, plan limits, pricing and guarantees. - [Churn Solution vs ProsperStack](https://churnsolution.com/churn-solution-vs-prosperstack/): Side-by-side comparison of features, billing integrations, session-based versus results-based pricing, and when each tool is the better fit. - [Churn Solution vs Raaft](https://churnsolution.com/churn-solution-vs-raaft/): Side-by-side comparison of cancellation flows, payment recovery, win-back campaigns, supported billing platforms, session-based pricing and guarantees. - [Churn Solution vs Vibe Coding](https://churnsolution.com/churn-solution-vs-vibe-coding/): Building a cancel flow with Claude, Cursor or Lovable versus running Churn Solution: cancel flows, payment recovery, win-backs, testing, analytics and the upkeep a home-made build leaves to your team. - [Churnkey vs Churnsolution: Honest 2026 Comparison](https://churnsolution.com/2026/05/19/churnkey-vs-churnsolution-honest-2026-comparison/): A side-by-side look at cancellation flows, payment recovery and pricing. - [Stripe Decline Codes Explained](https://churnsolution.com/2026/07/14/stripe-decline-codes-explained-what-each-one-means-and-whether-to-retry/): What each Stripe decline code means and whether it is worth retrying. - [How to Optimize Your Cancellation Flow](https://churnsolution.com/2026/07/20/how-to-optimize-your-cancellation-flow-the-2026-revenue-retention-playbook/): A framework for structuring the exit path instead of treating it as a lost cause. - [Voluntary vs. Involuntary Churn](https://churnsolution.com/2026/07/19/voluntary-vs-involuntary-churn-the-2026-revenue-protection-playbook/): The difference between customers who choose to leave and payments that simply fail. - [Dunning Letter Meaning](https://churnsolution.com/2026/07/18/dunning-letter-meaning-the-strategic-guide-to-revenue-recovery-in-2026/): What a dunning letter is and how a dunning sequence recovers revenue. - [Mastering Win-Back Campaign Automation](https://churnsolution.com/2026/07/13/mastering-win-back-campaign-automation-the-2026-revenue-recovery-playbook/): How to automate outreach to lapsed customers instead of a generic email. - [GRR vs. NRR](https://churnsolution.com/2026/07/21/grr-vs-nrr-the-strategic-guide-to-saas-revenue-retention-metrics-in-2026/): Why gross and net revenue retention tell different stories about a subscription business. - [Membership Community Churn](https://churnsolution.com/2026/07/23/reduce-membership-community-churn/): Why membership churn is often a failed payment, not a cancellation. - [How to Reactivate Lapsed Subscribers](https://churnsolution.com/2026/06/17/how-to-reactivate-lapsed-subscribers-the-2026-data-driven-playbook/): A data-driven approach to winning back subscribers who already left. - [Build vs. Buy: Cancellation Flow Infrastructure](https://churnsolution.com/2026/06/09/build-vs-buy-the-2026-guide-to-cancellation-flow-infrastructure/): Weighing an internal build against a dedicated retention tool. - [How to Reduce Churn with a Pause Subscription Option](https://churnsolution.com/2026/07/01/how-to-reduce-churn-with-a-pause-subscription-option-the-2026-strategy-guide/): Why offering a pause can be a better save than a discount. ## Optional - [Blog](https://churnsolution.com/blog/): Guides and research on subscription retention, cancellation flows, payment recovery, dunning and churn benchmarks. - [XML Sitemap](https://churnsolution.com/sitemap.xml): All public and indexable URLs for the site.