Paid Memberships Pro Plugin

How to connect Paid Memberships Pro and Churn Solution:

Paid Memberships Pro is a complete solution for securing content and creating a seamless membership experience on WordPress.

Step 1: Install Paid Memberships Pro Plugin

First, install and activate the Paid Memberships Pro plugin on your WordPress site to manage memberships and access controls.

Step 2: Install Churn Solution Plugin

Next, to add personalized cancellation flows to your site, to view detailed stats on returning customers, and analyze their feedback, install the Churn Solution plugin and connect it to your site.

This integration helps you manage cancellations effectively and improve customer retention.

What will Pro Paid Users' be shown after installing Churn Solution Plugin?

After activating Churn Solution plugin, you will be directed to the Churn Solution page, which asks you to complete the configuration and create your cancellation flows, as shown below:

Click on Connect to Churn Solution. You will be redirected to the signup form, fill out the form to create your account

Once your account is created, you will be prompted to connect your Churn Solution account to the same Stripe account linked with Paid Memberships Pro. This important to let churn solution flows shown for your customers , as shown below

Customer Experience

After your customers click the "Cancel" CTA, they will see the cancellation flows you have set up, designed to win them back.

Dashboard Insights

On Churn Solution site, you will have access to track cancellation sessions, revenue generated, and various statistics related to your cancellation flows through the Churn Solution dashboard.

Reduce churn on your Paid Memberships Pro site

Installing the plugin means a member who clicks cancel sees a cancellation flow instead of an immediate cancellation. The flow runs inside your own site, offers an alternative such as a move to a cheaper membership level, captures the reason and any written feedback, and records the session. Cancellation sessions, reasons, feedback and retained revenue are reported in the Churn Solution dashboard. You can test one flow against another and show different flows to different segments.

What this covers on Paid Memberships Pro

On Paid Memberships Pro this plugin covers cancellation flows, which is the voluntary half of churn. It does not retry failed payments or send dunning on this platform. Involuntary recovery on a Paid Memberships Pro site is Stripe Smart Retries running in your own Stripe account, and the reminder that goes out before each recurring charge is Paid Memberships Pro's own recurring payment reminder email. If failed payments are most of your churn, work those two first.

Which save offers work on Paid Memberships Pro

Pausing is not a safe offer to make at the cancel click. Paid Memberships Pro documents that pausing subscriptions and memberships is not fully supported and has to be handled manually at the gateway. The strongest native alternative is a move to a cheaper membership level: with the Proration add-on the member is charged nothing at checkout and keeps their current access until the end of the period they have already paid for. Build the flow around a level change and a reason question rather than a pause.