Recurpay Integration

Churn Solution + Recurpay Integration

The only retention tool for Recurpay subscriptions on Shopify. Churn Solution is the only provider of retention tools for Shopify stores that sell subscriptions with Recurpay. Segmented cancellation flows ask subscribers why they're leaving and show them the right offer, with no code and no developer.
Connect Recurpay in less than 30 minutes and every offer is applied directly to the subscriber's Recurpay subscription.

Connect Recurpay Book a Demo

Less than 30-minute setup
No code required
90-day money back guarantee
Built for Shopify stores using Recurpay

Everything you need to reduce subscription churn on Shopify

Personalized Cancellation Flows

Turn "cancel" into a conversation. Ask shoppers why they're leaving, then show the right offer for their subscription and order history: pause deliveries, a discount, a smaller box or different product, extra days before renewal, a quick chat on WhatsApp, or a special offer page.

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Cancellation Survey & Feedback

Learn exactly why subscribers cancel. A built-in cancellation survey and feedback form capture every reason in their own words, so you can fix what's pushing them away.

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Offers Applied in Recurpay

Every offer a subscriber accepts, like pausing deliveries, a discount or a smaller box, is applied directly to their Recurpay subscription. No manual changes for your team.

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Zero-effort cancellation flows

Segmented cancellation flows, ready from day one

You don't have to design a single screen. As soon as you connect Recurpay, Churn Solution groups your subscribers into segments, like new subscribers, loyal buyers and big spenders, and gives each one its own cancellation flow.

Built-in cancellation survey
Feedback form included
Matched offers

Cancellation survey, special offer and feedback form screens

Recurpay renews your subscriptions. Churn Solution keeps your subscribers.

Without a cancellation flow, subscribers cancel from their customer portal in a few clicks and you never learn why. Churn Solution adds segmented cancellation flows on top, with no code, while Shopify stays your store and Recurpay stays your subscription app.

Recurpay on its own

Cancel from the customer portal, no offer to stay
No offers to change their mind
The same experience for every subscriber
No insight into why subscribers leave

Recurpay + Churn Solution

Branded, multi-step cancellation flows
Personalized offers by product, order history and reason
Built-in cancellation survey and feedback form
Reporting on cancellations prevented and revenue saved

What happens after you connect Recurpay

1
Connect Recurpay to Churn Solution
Connect your Recurpay account from Integrations in Churn Solution. No theme edits, no code and no developer needed. Your subscriptions and subscribers sync right away, and your first flows are ready to launch.
2
Process cancellations and apply offers
When a subscriber clicks Cancel in their customer portal, Churn Solution asks why and shows a personalized offer, like pausing deliveries, a discount or switching to a smaller box. Whatever they accept is applied to their Recurpay subscription instantly. No manual work for your team.
3
Offer a better-fit subscription
Subscribers who say it's too expensive don't have to leave. Offer a smaller box or a discount on their current one, and keep them subscribed instead of losing them completely.
4
Every segment gets its own flow
New subscribers, loyal buyers and big spenders each get their own cancellation flow, with the survey, feedback form and offer that fit them. It's all created for you when you connect Recurpay.
5
Access business insights
See revenue saved, subscribers kept and cancellations prevented, all from your real Shopify and Recurpay data. Every cancellation reason is linked to revenue, so you know which products, prices or delivery schedules make subscribers leave.

Built for Recurpay on Shopify

The only retention tool for Recurpay merchants

Most churn tools are built for Stripe-only software companies. Churn Solution is the only provider of retention tools for Shopify stores using Recurpay, with segmented cancellation flows and nothing to code or maintain.

Made for Shopify subscription brands
No code, no theme edits, no developer
Offers applied to the Recurpay subscription automatically

Connect Recurpay

For Recurpay merchants	Churn Solution	Other churn tools
Cancellation flows	Yes	No
Segmented flows	Yes	No
Survey & feedback form	Yes	No
Shopify-ready	Yes	No
No code setup	Yes	No

Recurpay retention offers, ready to go

Offers that change a subscription are applied in Recurpay the moment a subscriber accepts them. Churn Solution only changes what you've set up, so the rest of your Shopify store stays untouched.

Offer	What happens
Pause subscription	Deliveries pause for the period you choose, then the subscription resumes automatically
Discount	A discount is applied to the subscriber's upcoming renewal orders
Switch plan	The subscriber moves to a better-fit product, like a smaller box
Switch plan + offer	A plan change paired with a discount, applied together
Trial extension	Extra days are added before the next renewal order
Contact support	The subscriber reaches your team by email or WhatsApp before cancelling
Redirect to a page	The subscriber is sent to any page you choose, like a bundle offer or your shop

Risk-Free, Money Back Guarantee!

If we don't exceed our fee in revenue saved within 3 months, you get a full refund. See our Terms.

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Hear From Our Partners

Ross Menachof, Chief Operations Officer at Quello

“Overall, we are very happy with the service at Churn Solution. It has cut down significantly on our time spent managing cancellation requests. And with the reporting functionality we can quickly identify customers that we may want to follow up with to discuss further.
The addition of A/B testing has been extremely helpful as well. We are still in the process of making changes to our flows based on the incoming data, but have learned a lot so far. Our team is excited to continue using the service to see the results we can achieve. Thanks for your help so far!”

Ross Menachof Chief Operations Officer at Quello 63% Reactivation Rate

“Churn Solution has become an important part of how we manage retention at QuizPlus. We use it across our cancellation flows, payment recovery, and winback campaigns to better understand why customers are leaving and give them a reason to stay.
I'd definitely recommend Churn Solution to subscription businesses looking to improve their retention and take a more proactive approach to reducing churn.”

Momen Abdulhafeth CTO at QuizPlus Payment Recovery · Winback · Cancellation Flows

Calculate Your Potential Savings with Our Churn Reduction ROI Calculator

Discover how much you can save by reducing customer churn with our ROI calculator.

Monthly Cancellations

customers

Average Customer Value

$ per Month

% of customers saved per month

If you saved 1,000 customers this month, how many would still be with you…

After 6 months

of 1,000

After 12 months

of 1,000

Estimated revenue retained over 12 months

Want the full implementation details?

Step-by-step setup guide for Recurpay: connecting your account, building cancellation flows, supported offers and testing before you go live.

View Recurpay docs

Recurpay and Shopify churn reduction FAQs

Everything you need to know about using Churn Solution with Recurpay on Shopify. Still have questions? Talk to our team.

The only retention tool for Shopify stores that sell subscriptions with Recurpay. It adds segmented cancellation flows, a cancellation survey, a feedback form and retention offers to your store, without any code.

Replace the plain cancel button with a cancellation flow that asks subscribers why they're leaving and shows them a relevant offer, like pausing deliveries, a discount or a smaller box. Churn Solution does this for Recurpay out of the box.

Less than 30 minutes. Connect Recurpay, review your ready-made flows and go live, usually on the same day.

No. Setup is fully no-code. Your segments, cancellation survey, feedback form and offers are created for you, and you can edit everything in our dashboard.

Yes. Flows are segmented automatically using Recurpay and Shopify data like subscription product, value, tenure and payment status, and by the cancel reason each subscriber gives. Each segment gets its own offer.

Yes. Both come ready to use in every flow, so you capture why subscribers leave from day one without building anything.

Pause subscription, discount, switch plan, switch plan with an offer, trial extension, contact support by email or WhatsApp, and redirect to any offer page.

The offer is applied to their Recurpay subscription automatically, the moment they accept it.

Only what you tell it to. It applies the retention actions you've set up when a subscriber accepts them. Nothing else in your subscriptions or customer data changes.

Recurpay handles your subscriptions and billing. Churn Solution adds the retention layer on top: segmented multi-step cancellation flows, a cancellation survey, a feedback form, personalized offers and reporting on cancellations prevented.

Yes. Pausing deliveries is one of the offers in your cancellation flow. The subscription pauses for the period you choose, then resumes automatically.

No. Churn Solution is the only provider of retention tools for Shopify stores using Recurpay.

Not yet. Recurpay is the only Shopify subscription app Churn Solution supports today.

Yes. If we don't exceed our fee in revenue saved within 3 months, you get a full refund.