Get Paid Faster with Smart Dunning Emails
Reduce churn automatically with intelligent dunning email campaigns that recover failed payments.
Recovers failed payments on Stripe and WooCommerce.
Smart Segmentation for Failed Payments
- Group users by failure type, risk level, and history
- Prioritize high-value customers for recovery
- Personalize messaging per segment automatically
Optimized Dunning Campaign Timing
- Send emails at highest likelihood of payment success
- Build multi-step recovery sequences automatically
- Adjust timing based on user response patterns
Recovery Offers for Subscription Retention
- Apply dynamic discounts to recover lost subscribers
- Trigger offers after repeated payment failures
- Customize offers per customer segment
Revenue Recovery Analytics
- Track recovered revenue across all dunning flows
- Monitor campaign performance and conversion rates
- Identify drop-off points in recovery journeys
How payment recovery works on WooCommerce
On WooCommerce the work splits in two. The free Churn Solution plugin executes the retry, charging your customer's saved card off-session, on your store, when we ask it to. The Churn Solution service makes the decision: when a renewal is retried, and against which card. The plugin itself never sends email, so dunning is handled service-side.
Detection runs over WooCommerce webhooks, and if WooCommerce disables them after failed deliveries, the plugin re-enables them automatically. We also check WooCommerce Subscriptions' own retry schedule before acting, so a renewal is never charged twice by two systems at once.
One WooCommerce default is worth knowing before you rely on any recovery tool. A subscription that goes "On hold" loses access immediately, because WooCommerce has no built-in grace period. It also never cancels on its own: a failed subscription sits On hold indefinitely, and reactivates by itself if the unpaid renewal order is ever paid. Both the grace period before recovery and the cutoff before cancellation are policies you set, not decisions WooCommerce makes for you.
Payment Recovery FAQs
Have questions? We're here to help.
Subscription Growth Resources
Check out our blogs and guides to improve retention and keep customers satisfied
Ready to Take Your Retention to the Next Level?
Schedule a call with our team today to discuss your current approach and see how we can help you improve retention.
- Expert guidance
- Effortless Setup, Maximum Impact
- Proven Success with Leading Brands