Churn Solution vs Churnkey
which one fits your business?
Both tools help subscription businesses stop cancellations, recover failed payments and win customers back. The differences come down to what each one covers, which billing platforms they connect to, which features you get on the plan you're on and how each one charges.
Full retention platform that covers cancellation flows, payment recovery, win-back campaigns, AI feedback, churn metrics, a free customer portal and chargeback protection. Every feature is included on every plan.
- Works with
- Stripe, Braintree, Paddle, WooCommerce, Paid Memberships Pro, RecurPay, HubSpot, Omnisend, Zapier, Slack
- Best for
- SaaS, e-commerce and membership businesses that want everything included and no risk
- Price
- Either pay as we save, at 25% of the revenue we save you, or a fixed monthly price based on your MRR
- Risk
- 3-month money-back guarantee: if we don't save you more than our fee, you get a full refund. Plus a 30-day free trial.
Mature retention platform with cancel flows, payment retries and win-back campaigns. Features are split across four plans, and the best ones sit on the higher tiers.
- Works with
- Stripe, Chargebee, Braintree, Paddle, Maxio, Recurly + Slack, webhooks, custom framework
- Best for
- Larger SaaS teams who want AI tooling and can pay for the top plan
- Price
- It starts at $300/month for a stripped-down plan, and most teams land at $840–$1,700/month, with most of the features requiring a quarterly commitment and prices climbing as you grow.
- Risk
- 14-day free trial. No money-back guarantee listed.
Why choose Churn Solution
E-commerce and membership get the full platform
WooCommerce, Paid Memberships Pro and RecurPay get the same full platform as Stripe, Braintree and Paddle: flows, recovery, win-backs, AI feedback and metrics. Churnkey is SaaS-only. We also know retention in this space: which offers work, where renewals leak, what to put in your first flow.
A retention expert on your side, not just support
1:1 sessions with a retention expert who builds your flows and keeps tuning them from your data: growing cancel reasons, accepted offers, drop-off points. Developer demos and technical help included. Fast replies, because a weak flow costs money daily.
Your requests get built, not filed away
Need a flow change, offer type, report or integration detail? We build it as soon as we can, not park it on a roadmap. You help shape what we build next.
No-code or low-code — and we can be your developers
No-code: most integrations work out of the box. Edit copy, design and logic yourself and publish instantly. Low-code: our dev team builds it for you or with your developers. Churnkey needs a JS module and server-side work before any flow runs.
Pricing that fits the size you are now
Micro business? Pay as we save: 25% of what we recover, no big upfront bill. Small to mid-sized? A competitive fixed price based on your MRR, locked for 12 months. Both include every feature and a 3-month money-back guarantee.
Nothing is locked behind a bigger plan
A/B tests, segmentation, AI feedback, session recording, custom branding, HubSpot, Omnisend, Zapier and Slack from day one. Churnkey's Starter plan lacks A/B testing, segmentation, full AI feedback, webhooks and Slack (they need Core), and the AI suite needs Intelligence.
Why choose Churnkey
We want this page to be fair. Churnkey is a good product, and there are real reasons it might be the better fit for you.
Customer health scores. Churnkey flags at-risk accounts from billing and engagement signals. It's a basic, directional prediction: a prompt to look closer, not a verdict.
AI Intelligence suite. Adaptive offers, an AI account agent and AI translations, if you pay for the Intelligence plan.
Chargebee, Maxio and Recurly. If you bill on one of these, Churnkey connects and Churn Solution does not.
Open-source SDK. Free on every plan. Self-host Cancel Flows without an account, but you manage all subscription items yourself.
Full feature comparison
We took this from each company's own website in September 2026. Prices and features change, so check their sites before you decide.
- Included
- Limited or higher plan only
- Not included
| Feature | Churn Solution | Churnkey |
|---|---|---|
| Cancellation flows | ||
| Personalized cancel flow with offers | Yes | Yes |
| Exit survey (ask why they leave) | Yes | Yes |
| Dynamic offers (discount, pause, plan change) | Yes | Yes |
| Switch plan with coupon offer | Yes | Not included |
| A/B Experiments (cancel flows and offers) | Yes, all plansMulti-variant | Core plan and upOnly two variants |
| Customer segmentation | Yes, all plans | Core plan and up |
| Session recording | Yes | Yes |
| Custom branding (logo, colors, fonts) | Included | Optional add-on, Core and up |
| Pause wall | Yes | Yes |
| Customer Portal (hosted no-code cancel page) | Free customer portal | Hosted cancel link |
| AI picks the offer per customer | Not included | Intelligence plan only |
| Failed payment recovery (dunning) | ||
| Dunning Emails (automatic recovery when a payment fails) | Yes | Yes |
| Smart Retries | Yes | Yes |
| Recovery message channels | Email and SMS | Email and SMS |
| Offers inside recovery emails | Yes | Yes |
| Payment wall | Yes | Yes |
| A/B testing of recovery campaigns | Track and optimize | Core plan and up |
| Win-back campaigns | ||
| Reactivation Campaigns (automated win-back) | Yes | Yes |
| Email and SMS outreach | Email + SMS | Yes |
| Offers matched to the cancel reason | Yes | Yes |
| Insights and analytics | ||
| AI Feedback Analysis: Automatic Categorization | Yes, all plans | Limited on Starter |
| Smart Follow-Ups (AI digs deeper in the survey) | Yes | Not included |
| Churn Metrics (retention and cohort tracking) | YesCore metrics are free | Yes |
| Revenue forecast | Yes | Not included |
| Customer health score | Not included | Yes |
| Customer timeline | Sessions and activity | Yes |
| MCP Server (ask your AI assistant about churn) | Yes | Yes |
| Listed in Claude's connector directory | YesTop result for "churn" | Not included |
| Approved as an OpenAI / ChatGPT plugin | Yes, approved | Not included |
| Billing platforms it connects to | ||
| Stripe | YesVerified partner + Stripe App | Yes |
| Braintree | Yes | Yes |
| Paddle | Yes | Yes |
| WooCommerce | Yes | No |
| WordPress (general plugin) | Yes | No |
| Paid Memberships Pro | Yes | No |
| RecurPay | Yes | No |
| Chargebee | No | Yes |
| Maxio | No | Yes |
| Recurly | No | Yes |
| Other tools it connects to | ||
| HubSpot (CRM) | Yes | No |
| Omnisend (email marketing) | Yes | No |
| Zapier (connect to 5,000+ apps) | Yes | Not included |
| Slack alerts | Yes, all plans | Core plan and up |
| Webhooks and API | Yes, developer docs | Core plan and up |
| Open-source React SDK | Not included | Yes, free |
| Setup, support and service | ||
| Can go live without a technical team | YesMost integrations need no code | NoNeeds a backend for the server-side auth hash |
| Edit copy, design and flow logic yourself | YesPublish instantly, no deploy | YesNo-code editor |
| One-to-one help from the team | Yes, all customersPersonalised developer demos | Higher plansDedicated support on Enterprise |
| Acts on individual customer feature requests | YesHandled as soon as possible | Not included |
| Works for e-commerce and membership sites | YesWooCommerce, PMP, RecurPay | NoSaaS billing platforms only |
| Pricing and risk | ||
| Starting price | $50/mo minimum (pay-as-we-save) or custom fixed price | $300/mo monthly (Starter) |
| How the price is set | 25% of the revenue we save you, or a fixed price based on your MRR, locked for 12 months | Fixed price based on how much revenue you churn each month, locked for 12 months |
| Pay nothing if it doesn't save you money | Yes, pay-as-we-save | No |
| All features on every plan | Yes | No, 4 tiers |
| Top plan price (before Enterprise) | Same features, price depends on your MRR | Intelligence: $625–$1,425/mo yearly, $750–$1,710/mo quarterly |
| Free trial | Free core churn metrics; book a demo to start | 14 days on Starter and Core, no card needed |
| Money-back guarantee | 3 months, full refund | Not included |
| Setup | Two steps: paste one JS snippet, connect your gateway. No-code flow builder and developer docs. | About 15–25 minutes with a JS snippet plus a server-side auth hash |
| Works without any server-side code | Yes, front-end onlySecurity token is optional | NoServer-side auth hash required |
| Compliance | SOC-2 Type I, GDPR | SOC-2 Type I, GDPR |
| Results they publish | 40% less churn, 70% payments recovered, 45% higher win-back rate | 32% less voluntary churn, 72% payments recovered, 14% LTV increase |
You shouldn't have to pay to find out whether it works.
Most retention tools pick your tier, lock you in for twelve months and send the same invoice whether they save you anything or not.
We're flexible. Pick the model that fits your size, and change it as you grow.
Pay as we save
25% of the revenue we recover, $50/mo minimum. No big bill before you've seen it work, and in a quiet month your bill drops too.
Fixed monthly price
One predictable price based on your MRR, locked for 12 months. Your costs don't climb just because the platform is working well.
Either way you get every feature and a 3-month money-back guarantee — if we don't save you more than we cost, you get a full refund.
Choose Churn Solution if…
- You want to pay based on results, or want a guarantee before you commit
- You bill on Stripe, Braintree, Paddle, WooCommerce, Paid Memberships Pro or RecurPay
- You want A/B testing, segmentation and AI feedback without paying for a higher tier
- You want to launch without pulling developers in — most setups need no code at all
- You run an online store or membership site, not just a SaaS product
- You want direct one-to-one help and a team that acts on your requests quickly
- You use HubSpot, Omnisend or Zapier and want churn data inside them
- You want a free customer portal and chargeback protection in the same tool
Choose Churnkey if…
- You bill on Chargebee, Maxio or Recurly
- You have engineering time available for a server-side integration
- You need customer health scores and AI-adjusted offers
- Your developers want an open-source React SDK
Common questions
Both do cancel flows, payment recovery and win-backs. Churn Solution includes every feature on every plan and lets you pay only from the revenue it saves, with a 3-month guarantee. Churnkey sells four plans with a fixed price, and features like A/B testing and AI need the higher plans.
Starter is $250/mo billed yearly ($300 monthly) and only for businesses under $5k of monthly churn. Most growing teams need Core ($500–$1,300/mo yearly) or Intelligence ($625–$1,425/mo yearly). Churn Solution starts at a $50/mo minimum on pay-as-we-save.
No. Churnkey supports Stripe, Chargebee, Braintree, Paddle, Maxio and Recurly, plus a custom integration framework for other providers. Churn Solution works with WooCommerce, Paid Memberships Pro and RecurPay as well as Stripe, Braintree and Paddle.
Yes, with multiple variants, on every plan. On Churnkey you need the Core plan or higher.
If Churn Solution does not save you more revenue than its fee within 3 months, you get a full refund. Churnkey offers a 14-day trial but does not list a refund guarantee.
No. Most integrations are done without coding, and you can edit copy, design and flow logic yourself and publish instantly — no code deploys, staging servers or branch merges. If you do want engineering involved, we run personalised developer demos. Churnkey's install requires a JS module plus a server-side auth hash before the flow will run.
Yes, and you get the whole platform rather than a cut-down version — cancellation flows, payment recovery, win-back campaigns, AI feedback analysis, churn metrics and the free customer portal. Churn Solution connects to WooCommerce, Paid Memberships Pro and RecurPay as well as Stripe, Braintree and Paddle. Churnkey supports SaaS billing platforms only.
One-to-one help from our team, not a ticket queue — personalised developer demos for your integration, guidance on technical questions, and help tuning your flows. We aim to respond quickly, and when customers ask us for something we act on it as soon as we can rather than filing it on a roadmap. On Churnkey, dedicated support is an Enterprise-plan feature.
Yes. If you bill on Stripe, Braintree or Paddle, you connect your account, rebuild your cancel flow with the no-code builder and go live. Book a demo and our team will walk you through it.
Risk-Free, Money Back Guarantee!
If we don't exceed our fee in revenue saved within 3 months, you get a full refund. See our Terms.
Ready to Take Your Retention to the Next Level?
Schedule a call with our team today to discuss your current approach and see how we can help you improve retention.
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- Effortless Setup, Maximum Impact
- Proven Success with Leading Brands