A failed payment isn't a cancellation. It's a card that needs updating.

Most products stay silent when a payment fails. Payment Wall acts immediately at the moment a customer logs in, they see a clear popup to update their payment method.

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Jordan Lee

Payment status

Card declined Action needed
Card update pending 7 days left
Payment recovered Resolved

What your customer sees the moment a payment fails.

A single, focused screen that asks for one thing: an updated card.

Styled to match your product, not a generic popup

Card gets fixed in place, no separate billing portal

Appears on login — no waiting on an email to be opened

payment-wall

Most failed payments just need to be noticed.

A quiet decline becomes a quiet cancellation — Payment Wall speaks up first.

Most failures aren't real churn

Expired cards, bank flags, temporary issues most failed payments just need someone to ask, not a cancellation.

Most of these customers want to stay. They just don't know their card stopped working.

pw-why-it-failed

An in-app reminder, right where they are

No inbox to check. It shows up right inside your product, exactly when they're using it — and it's easy to act on immediately.

No campaign to build, no follow-up to remember — it runs the same way every time.

pw-in-app-reminder

You're in control.

You choose which one fits your business.

Soft Wall

A dismissible reminder. Customers see the message but can close it and keep using your product for now.

Grace period

Set how many days a customer stays on Soft Wall before it locks and can no longer be closed.

Exclude the pages that matter

Choose any page where you don't want the wall to show.

Setup takes minutes.

01

Using Paid Membership Pro?

Turn it on from your dashboard. No code, no developer.

02

Using Stripe?

Add one small script to your website, and you're live

index.html 
<script>
    function runWallScript() {
        window.churnSolution?.checkWall(
            authKey, // hash from the backend
        );
    }
    runWallScript();
</script>

Payment Wall FAQs

Have questions? We're here to help.

What will my customer see when their payment fails?
A simple screen asking them to update their payment, shown when they log in.
What is the soft wall?
A dismissible version of Payment Wall. Customers can close it and keep using your product while their payment is being fixed.
What is the grace period?
The number of days a customer stays on Soft Wall before it switches to Hard Wall. You set the length.
What is the hard wall?
Once the grace period ends, the wall becomes required. Customers must update their payment before they can continue.
Can it show on all pages?
Yes, by default. You can exclude any page you choose, like billing or account settings.
How do I set it up?
If you're on Paid Membership Pro, turn it on from your dashboard, no code needed. For any other platform, add one small script to your site, and it's live in minutes.

Subscription Growth Resources

Check out our blogs and guides to improve retention and keep customers satisfied

Ready to Take Your Retention to the Next Level?

Schedule a call with our team today to discuss your current approach and see how we can help you improve retention.

  • Expert guidance
  • Effortless Setup, Maximum Impact
  • Proven Success with Leading Brands
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