Omnisend Integration

Churn Solution + Omnisend Integration

The only retention platform for Omnisend.
Connect Omnisend to Churn Solution and every cancellation session lands on your customer's Omnisend contact timeline as a custom event. Trigger automations from it, build segments by cancel reason or outcome, and feed cancelled customers into win-back campaigns automatically.
Connect in a few clicks. No code or tag installation needed.

Connect Omnisend Book a Demo

Less than 30-minute setup
No code required
90-day money back guarantee
No code or tag installation

Your cancellation data, inside your email and SMS marketing

Every Cancellation on the Timeline

Each completed cancellation session is sent to Omnisend as a custom event on the matched contact, with the outcome, reason, offers shown and plan.

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Trigger Omnisend Automations

Start an automation the moment the event arrives, and branch on the outcome to send different messages to saved, paused and cancelled customers.

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Segment, Personalize and Win Back

Build segments from event properties, personalize emails and SMS with the plan, offer or reason, and feed cancelled customers into win-back campaigns without exporting lists.

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Automations powered by cancellations

Turn every cancellation into an Omnisend automation

Omnisend already sends your emails and SMS. Now it knows how every cancellation ended. Use the Cancellation Session Completed event as an automation trigger and branch on the outcome, so saved customers get a thank-you, paused customers get a check-in and cancelled customers start a win-back series.

To: [email protected]Subject: We'd love to have you back, Sara

You told us budget was tight when you left, so we made it easier to come back.

$100/year → $70/year for your first year back

Reactivate my plan

SMS · now

Hi Sara, enjoy your break! Your plan resumes in 2 months. Reply STOP to opt out.

Personalized automatically withCancel reason · Plan · Outcome

Omnisend knows your subscribers.
Now it knows why they cancel.

Without cancellation data in Omnisend, marketing sends the same emails to customers who were saved and customers who left, and win-back lists get exported by hand. Churn Solution sends every cancellation session to Omnisend automatically.

Omnisend on its own

No cancellation data on contacts
Win-back lists exported by hand
Same emails for saved and cancelled customers
No idea which offer a customer saw

Omnisend + Churn Solution

Every session as a custom event on the contact
Automations triggered by the outcome
Segments by cancel reason, offer or outcome
The only retention platform for Omnisend

How it works with Omnisend

1
Connect Omnisend
Open the Integrations page in Churn Solution and click Connect Omnisend. No code or tag installation is needed on your side.
2
Choose your sync settings
Customers are matched to Omnisend contacts by email. Name the event anything that fits your conventions, or keep the default, Cancellation Session Completed. New settings apply to all sessions exported after you save.
3
Every session on the contact timeline
Whenever a customer finishes your cancellation flow, the session is sent to Omnisend as a custom event on their contact. Open it to see the outcome, accepted offer, cancel reason, offers shown, flow, plan and subscription status.
4
Segment, personalize and win back
Build segments from event properties, like everyone who paused instead of cancelling or everyone who left because of budget. Personalize emails and SMS with the plan, offer or reason, and send cancelled customers straight into your win-back campaigns.

What Churn Solution sends to Omnisend

Every cancellation session arrives as a custom event with these properties, ready to use in automations, segments and personalization.

Event property	What it tells you
Outcome	How the session ended: pause, coupon, trial extension, plan switch, contact, send to page, cancelled or abandoned
Accepted offer	The offer the customer accepted, if any
Cancel reason	The reason selected in your exit survey, like Budget or Technical Issues
Offers shown	Every offer presented during the session
Flow name	The cancellation flow the customer went through
Plan	The plan and billing interval at the time of the session
Subscription status and IDs	Subscription status, session ID and the subscription ID from your payment gateway

Risk-Free, Money Back Guarantee!

If we don't exceed our fee in revenue saved within 3 months, you get a full refund. See our Terms.

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Hear From Our Partners

Ross Menachof, Chief Operations Officer at Quello

“Overall, we are very happy with the service at Churn Solution. It has cut down significantly on our time spent managing cancellation requests. And with the reporting functionality we can quickly identify customers that we may want to follow up with to discuss further.
The addition of A/B testing has been extremely helpful as well. We are still in the process of making changes to our flows based on the incoming data, but have learned a lot so far. Our team is excited to continue using the service to see the results we can achieve. Thanks for your help so far!”

Ross Menachof Chief Operations Officer at Quello 63% Reactivation Rate

“Churn Solution has become an important part of how we manage retention at QuizPlus. We use it across our cancellation flows, payment recovery, and winback campaigns to better understand why customers are leaving and give them a reason to stay.
I'd definitely recommend Churn Solution to subscription businesses looking to improve their retention and take a more proactive approach to reducing churn.”

Momen Abdulhafeth CTO at QuizPlus Payment Recovery · Winback · Cancellation Flows

Calculate Your Potential Savings with Our Churn Reduction ROI Calculator

Discover how much you can save by reducing customer churn with our ROI calculator.

Monthly Cancellations

customers

Average Customer Value

$ per Month

% of customers saved per month

If you saved 1,000 customers this month, how many would still be with you…

After 6 months

of 1,000

After 12 months

of 1,000

Estimated revenue retained over 12 months

Want the full implementation details?

Step-by-step setup guide for Omnisend: connecting your account, sync settings, event properties and example automations.

View Omnisend docs

Omnisend integration FAQs

Everything you need to know about using Churn Solution with Omnisend. Still have questions? Talk to our team.

The only retention platform for Omnisend. It exports every cancellation session to your customer's Omnisend contact timeline as a custom event, so you can trigger automations, build segments and run win-back campaigns from real cancellation data.

Connect Omnisend to Churn Solution. Every completed cancellation session appears on the matched contact's timeline, including the cancel reason, outcome and offers shown.

Open the Integrations page in Churn Solution, click Connect Omnisend and authorize access to your Omnisend account. That's it.

No. There's no code or tag installation on your side.

Yes. Use the Cancellation Session Completed event as an automation trigger and branch on the outcome to send different messages to saved and cancelled customers.

By email. Churn Solution matches your customer's email address to an existing Omnisend contact.

Outcome, accepted offer, cancel reason, offers shown, flow name, plan, subscription status, session ID and subscription ID, as properties on a custom event.

Yes. The default is Cancellation Session Completed, and you can rename it in your sync settings. New names apply to sessions exported after you save.

Yes. Build a segment or automation for customers whose outcome is CANCELLED, and they flow into your win-back campaigns automatically, without exporting lists by hand.

No. Churn Solution is the only retention platform integrated with Omnisend.

Yes. Use the plan, offer or reason from the session in your Omnisend emails and SMS.

Yes. Omnisend works alongside the billing provider you connect to Churn Solution, like Stripe, Paddle, Braintree, WooCommerce, Paid Memberships Pro or Recurpay.

Yes. If we don't exceed our fee in revenue saved within 3 months, you get a full refund.