Privacy Policy

Last updated: August 11th, 2024

Effective: November 11th, 2023

Churn Solution operates https://churnsolution.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collected

If you desire to have access to certain restricted sections of the Site, you will be required to become a registered user, and to submit certain personally identifiable information to Churn Solution. This happens in a number of instances, such as when you sign up for the Service, or if you desire to receive marketing materials and information. Personally identifiable information that we may collect in such instances may include your IP address, full user name, password, email address, city, time zone, telephone number, and other information that you decide to provide us with. You may, however, visit our Site anonymously.

Information Use

Information that is collected may be used for the following: For customer support cases. To personalize your experience (your information helps us to better respond to your individual needs). To process transactions. Note, your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To send product updates and marketing material. Note, the email address you provide for order processing may be used to send you information and updates pertaining to your account, in addition to receiving occasional company news, updates, related product or service information, etc.

Protecting Your Data

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

Data Retention

We will retain your data, including your company name and customer sessions, only for as long as is necessary for the purposes outlined in this agreement. This includes retaining and using your data to comply with legal requirements, resolve disputes, and enforce our agreements and policies. Your data will be stored until you request its deletion by contacting us at support@churnsolution.com.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Service Providers

We engage certain trusted third parties to perform functions and provide services to us, including, without limitation, hosting and maintenance, billing, customer relationship, database storage and management, and direct marketing campaigns. We will share your personally identifiable information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.

Content on this Website

You may view and create any Content on this Site. “Content” means any video, audio, or other material which is capable of being uploaded onto this Site. You own all intellectual property in your own original Content you contribute. You must not upload or contribute any Content not originally created by you, or any Content which is not properly licensed to you by someone else for uploading or contributing. All Content you upload or contribute is licensed to us and all other users and viewers of this Website, to use and enjoy under these Terms of Use. You agree that this license cannot be canceled or revoked, does not expire, is freely granted and has world-wide application.

Your Consent: We may share or disclose your information at your direction, such as when you choose to create video files or update your profile information.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Business Transfers

In the event that Churn Solution is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. The promises in this Privacy Policy will apply to your information as transferred to the new entity.

Rights of Rectification for Your Personal Information

If you are a registered user of our Services, we provide you with tools and account settings to access or modify the profile information you provided to us and associated with your account.

Rights of Access for Your Personal Information

If you are a registered user of our Services, you can receive a report of data associated with your account by sending an email to support@churnsolution.com.

Rights of Erasure for Your Personal Information

If you are a registered user of our Services, and you would like to delete your account and erase any associated data, you can do so by sending an email request to support@churnsolution.com.

International Users

By using the Site, Churn Solution will transfer data to the United States. If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and to the Processing of your data globally. By providing your Personal Information, you consent to any transfer and Processing in accordance with this Privacy Policy.

Opt-Out (Right to Restrict Processing)

You have the right to opt out of certain uses and disclosures of your Personal Information. Where you have consented to Churn Solution’s Processing of your Personal Information, you may withdraw that consent at any time and opt-out to further Processing by contacting support@churnsolution.com. Even if you opt-out, we may still collect and use non-Personal Information regarding your activities on our Sites and/or information from the advertisements on Third-Party websites for non-interest based advertising purposes, such as to determine the effectiveness of the advertisements. You have the right to unsubscribe from future marketing emails from Churn Solution by using the “unsubscribe” link at the bottom of all emails. We will process this request within a reasonable time. Note that you will continue to receive transaction-related emails regarding product use and non-promotional communication regarding Churn Solution and our Site, such as updates to our Terms or Privacy Policy.

Children’s Privacy

The Site is not directed to children under 13 (and in certain jurisdictions under the age of 16) years of age, and Churn Solution does not knowingly collect Personally Identifiable Information from children under 13 (and in certain jurisdictions under the age of 16) years of age. If we learn that we have collected any Personal Information from children under 13 (and in certain jurisdictions under the age of 16), we will promptly take steps to delete such information.

Changes To This Privacy Policy

This Privacy Policy is effective as of November 11th, 2023 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.