HubSpot Integration

Churn Solution + HubSpot Integration

The only retention solution on the HubSpot App Marketplace.
Connect HubSpot to Churn Solution and bring your customer data into every cancellation. Segment your cancellation flows with HubSpot properties, send every cancellation outcome back to the contact record, and see each customer's full cancellation history right inside HubSpot.
Connect in a few clicks and your sales, success and marketing teams see why customers cancel.

Connect HubSpot Book a Demo

Less than 30-minute setup
No code required
90-day money back guarantee
Listed on the HubSpot App Marketplace

Your cancellation data, where your team already works

Segment Flows with HubSpot Data

Use HubSpot properties like lifecycle stage, lead status, deal stage or company size to decide which cancellation flow and offer each customer sees.

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Cancellation Outcomes in HubSpot

After every cancellation session, the contact is updated with the subscription status, cancellation reason, feedback and follow-up answers, so every team sees the latest outcome.

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Full Cancellation History

Save every cancellation session to the contact's record, so you can see a customer's full cancellation journey over time, not just the last one.

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Segmented with HubSpot

Segment cancellation flows with your HubSpot data

Your CRM already knows who your most valuable customers are. Churn Solution uses your HubSpot properties and lists to segment your cancellation flows, so an enterprise customer with an open deal never sees the same screen as a low-engagement trial user.

HubSpot knows your customers.
Now it knows why they cancel.

Without a connected cancellation flow, sales, success and marketing only find out a customer left when the revenue is gone. Churn Solution sends every cancellation outcome to HubSpot, so your teams can act on it.

HubSpot on its own

No cancellation reasons on contact records
Teams find out about churn too late
The same cancel experience for every customer
No history of past cancellation attempts

HubSpot + Churn Solution

Cancellation flows segmented by HubSpot data
Status, reason and feedback on every contact
Full cancellation history on the contact record
The only retention solution on the HubSpot App Marketplace

How it works with HubSpot

1
Connect HubSpot
Go to Settings → Integrations in Churn Solution and click Connect HubSpot. You'll be redirected to HubSpot to approve the connection, then straight back to Churn Solution. No code needed.
2
Choose your HubSpot account
If you have access to more than one HubSpot account, pick the one you want to connect. Once you approve, your HubSpot account is connected and ready to sync.
3
Match your contacts
Subscribers are matched to HubSpot contacts by email address by default. If you use Stripe, you can match them by Stripe Customer ID instead.
4
Send cancellation outcomes to HubSpot
Every time a customer goes through your cancellation flow, their HubSpot contact is updated with the subscription status, cancellation reason, cancellation feedback and follow-up question answer.
5
See the full cancellation history
Save every cancellation session to the contact, and see each customer's complete cancellation journey directly in HubSpot: when they tried to leave, why, and what kept them.

What Churn Solution sends to HubSpot

The outcome of every cancellation session is stored in HubSpot contact properties, so sales, customer success and marketing always see the latest status.

Data	What your team sees in HubSpot
Subscription status	Whether the customer was saved, paused, switched plan or cancelled
Cancellation reason	The reason the customer picked in your cancellation survey
Cancellation feedback	What the customer wrote in the feedback form, in their own words
Follow-up question answer	Answers to any follow-up questions in your flow
Cancellation history	Every cancellation session saved to the contact's record
Contact matching	By email address, or by Stripe Customer ID if you use Stripe
Segments	HubSpot properties and lists decide which flow each customer sees

Risk-Free, Money Back Guarantee!

If we don't exceed our fee in revenue saved within 3 months, you get a full refund. See our Terms.

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Hear From Our Partners

Ross Menachof, Chief Operations Officer at Quello

“Overall, we are very happy with the service at Churn Solution. It has cut down significantly on our time spent managing cancellation requests. And with the reporting functionality we can quickly identify customers that we may want to follow up with to discuss further.
The addition of A/B testing has been extremely helpful as well. We are still in the process of making changes to our flows based on the incoming data, but have learned a lot so far. Our team is excited to continue using the service to see the results we can achieve. Thanks for your help so far!”

Ross Menachof Chief Operations Officer at Quello 63% Reactivation Rate

“Churn Solution has become an important part of how we manage retention at QuizPlus. We use it across our cancellation flows, payment recovery, and winback campaigns to better understand why customers are leaving and give them a reason to stay.
I'd definitely recommend Churn Solution to subscription businesses looking to improve their retention and take a more proactive approach to reducing churn.”

Momen Abdulhafeth CTO at QuizPlus Payment Recovery · Winback · Cancellation Flows

Calculate Your Potential Savings with Our Churn Reduction ROI Calculator

Discover how much you can save by reducing customer churn with our ROI calculator.

Monthly Cancellations

customers

Average Customer Value

$ per Month

% of customers saved per month

If you saved 1,000 customers this month, how many would still be with you…

After 6 months

of 1,000

After 12 months

of 1,000

Estimated revenue retained over 12 months

Want the full implementation details?

Step-by-step setup guide for HubSpot: connecting your account, matching contacts, sending cancellation outcomes and saving cancellation history.

View HubSpot docs

HubSpot integration FAQs

Everything you need to know about using Churn Solution with HubSpot. Still have questions? Talk to our team.

The only retention solution listed on the HubSpot App Marketplace. It connects your HubSpot data with your cancellation flows: segment flows with HubSpot properties, send cancellation outcomes to contact records, and save the full cancellation history on each contact.

Connect HubSpot to Churn Solution. After every cancellation session, the contact is updated with the subscription status, cancellation reason, feedback and follow-up question answer.

Go to Settings → Integrations in Churn Solution, click Connect HubSpot, choose your HubSpot account and approve the connection. You're redirected back and connected in a few clicks.

Search for Churn Solution in the HubSpot App Marketplace, or connect from Settings → Integrations inside Churn Solution.

No. The connection is a few clicks, and you choose what to sync from your Churn Solution settings.

Yes. Use HubSpot properties and lists, like lifecycle stage, lead status, deal stage or company size, to decide which flow and offer each customer sees.

By email address by default. If you use Stripe, you can match subscribers by their Stripe Customer ID instead.

Subscription status, cancellation reason, cancellation feedback and follow-up question answers, stored in HubSpot contact properties.

Yes. You can save every cancellation session to the contact, giving you the complete cancellation journey directly in HubSpot.

If you have access to several HubSpot accounts, you choose the one to connect during setup.

No. Churn Solution is the only retention solution listed on the HubSpot App Marketplace.

Sales, customer success and marketing. Everyone sees the latest cancellation outcome and history on the contact, so they can follow up, save the account or plan a win-back.

Yes. HubSpot works alongside the billing provider you connect to Churn Solution, like Stripe, Paddle, Braintree, WooCommerce, Paid Memberships Pro or Recurpay.

Yes. If we don't exceed our fee in revenue saved within 3 months, you get a full refund.